SMS & MMS Texting plus Text-to-Speech Marketing

Communicating with text is an efficient way of communicating whtehr you are in Valparaiso Indiana, Chicago Illinois, Dallas Texas, or any other town. Communication is the key to customer service and this allows you to communicate with your customers. You have the choice of text only (SMS), text with picture (MMS), or voice messaging (TTS).

Who is our service suited for?

Our SMS, MMS, and TTS service is designed for our small business customers that are on our Business Improvement Plans. These plans are designed for small businesses (50-employees or less) that want to increase their digital marketing and grow their business online organically. We did this for a few reasons. It allowed us to eliminate any monthly fee just to use text marketing. This helped give our customers more than 2,700 extra texts for the same price. It allows them to be charged for only what they use, and it aligns with our core focus to give back to the businesses that help our local economies grow.

What is Text Messaging or SMS

SMS stands for Short Message Service and is what Twitter was actually based off of.

A standard SMS message has a maximum of 160 characters when being sent. Longer messages are definitely possible, however please be aware that exceeding 160 characters will constitute a "second" (or 3+) message. The end user will see this as 1 long message on their handset. Long messages can be considered annoying and we recommend keeping your texts short, sweet, and to the point to get your message across.

When a message is longer than 160 characters, this is referred to as a multi-part message as it contains multiple messages (or multiple-parts). The total SMS limit then becomes 153 characters per "part" as the 7 characters are used up by invisible headers and footers within the message to inform the receipients phone. These invisible pieces of information denote which part of the message is being sent (i.e. Part 1 of 2).

Standard English Characters

What is Text with Picture Messaging or MMS

MMS standards for Multimedia Messaging Service) and very similar to text messaging except you can also add pictures to the message you are sending.

Standard English Characters

Supported Media Formats

The following are the allowed image types when sending a MMS message.

Maximum Image File Sizes

You can send a single attachment with a file size of up to 250 kB. Some older devices can only accept attachments with up to 30 kB. If sending a gif image, we recommend keeping the file size below 100 kB.

Recommended Image Dimensions

Images are automatically resized (except for gif images). We recommend to keep the aspect ratio of an image to be as close to 1:1 as possible e.g. 300 x 300 px as that allows for the best viewing on mobile devices.

What is Voice Messaging or TTS

TTS stands for Text-to-Speech and takes a written sentence and a computer reads the message when the telephone is answered.

For our voice calls or Text to speech option, we charge depending on the number of characters you send like we do with the SMS and MMS options. For example, if you send up to 300 characters, we'll only charge you for 1 message. If you send 301 characters, we'll charge you for 2 messages, but will send it as a single voice call.

Standard English Characters

Note: Non-english characters take up 2 characters so messages characters are cut in half.

How is the service used?

We have tightly coupled the solution within our small business CRM or Customer Relationship Management system so that you can quickly and easily communicate with your customers. With our solution you have reporting on who received the messages and can look up accounts and individuals to see what has been sent to them; including the entire message.

Features

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