Your staff is busy doing their job. Your website, your online employee, is doing its job. With JM2 Webdesigners & Marketing assisting your online presence you can focus on not only your business but growing it as well.
Note: Our full service customer support is available with our maintenance packages to give you deeper discounts.
The problem arises when the employee in charge steps away or forgets to turn on that they are available. By utilizing our website full service customer option, you will now have JM2 Webdesigners & Marketing to manage your customer support without the worry.
Online Live Customer Chat
Whether you have a regular brochure website or a full-featured eCommerce site, with our online chat system you can be assured that any request for assistance will be answered immediately. We "man the stations" from 8am to 5pm CST with an option to work with your varied business hours. At the end of each chat session you will receive an email of the entire chat, who the chat was with along with their email address (if enabled). The branding will match that of your website. There are also options available to include your company logo and information within the chat box if desired. (There is an additional cost for branding).
Automatically capture every visitor that visits your website and create a "recording" of what they did. You can watch every click, scroll, move and more to find out how visitors are truly using your website.
Clicks - Are people clicking on the exact site location(s) where you want them to visit? Or, are they clicking on things that aren't even clickable?
Movement - Movement Tracking is equivalent to the Poor Man's Eye Tracking. This feature allows you to "see" what your users are actually looking at.
Scroll Depth - Do your customers get to your important products, information, or call-to-actions, or do you lose them with non-descript content?