JM2 Webdesigners & Marketing is a software development company that utilizes Internet technologies to solve simple to complex business problems with a human touch. By utilizing Internet standards, we can make solutions that work cross platform and grow with your company. Having a developer mindset, we can dig into the analytics that help businesses grow by using numbers and a true "out of the box" thought process. JM2 is dedicated to small business and small business solely.
You will not see any medium or large businesses at JM2 Webdesigners & Marketing as we feel that the small business needs help and doesn't need to see resources pulled by larger businesses. JM2 feels that when you have small, medium, and large business that the medium and large businesses eventually pull resources away from the small business. JM2 believes so much in that that they focus on helping small business grow with no distractions.
It is our Rule #1 that we live by each day. We have found that most organizations appreciate the honesty and candor that we bring to the table in helping them solve the problems and challenges they are facing. Our clients know we will always have their best interest at hand in providing a high level of customer service.
As we build solutions for our clients we make an emphasis to protect our client's data and proprietary information. Every day security becomes more important than the day before of everyone's personal and business lives. For every line of code, we develop and every decision we make we put an emphasis on protecting our client's information.
We are often asked why we place security after honesty. The simple answer is anyone can tell you they are secure yet can't back it up. At JM2 no one says anything unless it's true (note: Rule #1 above). JM2 uses Microsoft Azure for all its core servers and other industry leaders to protect their customers. All the servers are monitored by industry experts 24x7 with text and email alerts reaching the team often before anyone knows there might be an issue.
We look at every problem that our client's present as our personal challenge to work with them to improve a specific problem. Whether this is just conveying the information displayed, answering a client's social media visitor, adding a call-to-action (CTA) to their website, or solving a customer's concern. We take complete ownership to help you achieve the task that you are trying to handle. Each week we have meetings to discuss how to improve our customer service and provide solutions that are better than the week before.
As a family owned and operated company being friendly to our environment is critical to us. We use only sustainable environment technologies, servers that are backed by wind and solar energy (with the backup of the power grid and diesel generators). JM2 wants to not only provide a great and better world for our children but those of and those who haven't joined the JM2 family. Each decision JM2 does revolves around improving our environment. We build solutions that are designed to conserve energy and reduced environmental waste. This can be by providing a more robust user experience that requires less printing of manuals, all reports are given in electronic format and export as PDF files to help eliminate the need to print on paper.
JM2 Webdesigners started with two friends in the fall of 2011 who are still friends today. It took a year and a half to develop the business model, create the software that started us off, and make certain we provided a better solution for businesses. Both initial owners had the same initials of JM. One was married and the other had recently been engaged. Their significant others were critical to them taking that "leap of faith" to become entrepreneurs. Being the company had a foundational element of software development they came up with a mathematical idea to their name as that is the basis. The name JM2 is pronounced JM squared to cover not only the male owners but their significant others were an integral and equal part of their decision (e.g. two squared is four). The name is typically though just JM2 (JM Two) as it's easier for everyone to remember and pronounce.
The process was started with business plans at Star Bucks in Michigan City Indiana. The core focus was that of being honest and fair for small and medium-sized businesses. We saw a need where people were constantly being overcharged for services that really shouldn't be so expensive.
The start of our content management system (CMS) software where many late nights involved Mountain Dew, Pizza, and beer
With the business plan complete the process of getting the business licenses in place.
All paperwork is received, and we became an official startup with obligations to pay taxes and everything else.
Our first "big move" from working out of our homes to Zoseco co-working in downtown Valparaiso Indiana.
Growth is in the air and it's time we started looking at growing so we moved from our single desk at Zoseco to a larger 100-square foot space across the hall which was still art of the Zoseco co-working group.
Our first true hire, Teresa, who came on to focus on graphic design and eCommerce two areas we have always needed additional help due to client demands
We were in the need of our second full-time employee to help with our social media growth as between Teresa and John we couldn't add any more clients without hurting customer service. The process was started for the right candidate as well as a larger space as 100-square feet works for two but not three. This is where "Project Coffee Pot" was started. This project was tied to our love for coffee.
Some buildings later we find one only a mile from Zoseco at 403 East Lincolnway in Valparaiso Indiana. The building had been emptied for many years, had no floor, but sweat equity is the best way of taking ownership.
After a dozen candidates we have we hired Kyle to handle customer service and our social media endeavors after he had sent us his resume. He was one of the first we received yet was one of the last we interviewed.
We finally signed for our new building in Valparaiso Indiana. Now we set a one-week turnaround to get the building into an operational state so that we can take care of our clients. The building is over 2,000-square feet so we have some extra elbow room.
Our Content Management System (CMS) has been doing great surpassing over 100 installs and growing by 1-3 clients per week. The most requested feature we've been asked by clients was the ability to have the features of a Customer Relationship Management (CRM) system. Having installed many solutions for small business and enterprises this was a natural fit for our system. We felt this would also be the perfect set to bring our CMS to a v1.0 state. The goal has been set to have this by the end of the year with Accounts, Leads, and Tasks to start with which is the minimum features one needs for a CRM system to be useful.
Time for an official ribbon cutting and a business after hours with the Valparaiso Chamber of Commerce. We still are not done with the remodeling, but the building has come a very long way in a short period of time.
This was the hardest month in the company's history. We let go of our largest client that was covering more than half of our bills, payroll, etc. The problem was that we were so spread thin because of one client that our customer service was preparing to implode. It came down to money or customer service. We knew the answer that customer service was key to success, so we had to not renew that lucrative contract. They were a truly great client, but we needed to no longer focus on medium-sized businesses. We are now 100% solely working with small businesses as we see them as the true driving force of the American economy.
We have official released v1.0 of our combination Content Management System (CMS) and Customer Relationship Management (CRM) system. We are pleased to call this a v1.0 as we have been using it as well as over 100 clients since January and it is time.
First web design and marketing company in Northwest Indiana that offers a Project Coordinator for every monthly business plan customer at no cost. Learning from past "holes" in our system we find this a necessity to provide the highest level of customer service within Indiana and beyond.
Click here to contact JM2 Webdesigners & Marketing to schedule an appointment and learn how we can assist you.